NOTICE: Vending machines may place a temporary authorization hold (typically around $5 or more) on your credit or debit card to verify available funds. This hold may appear as an additional or duplicate charge on your account statement but usually clears automatically within 24–72 hours.
The credit card processing company puts a $5.00 hold on every transaction to ensure that the credit card is valid and has funds available. That hold will be removed within 24 hours of your transaction.
Contact us via our Refund Request page and fill out ALL the fields to request a refund. We will need the last 4 digits of your credit card so we can check our payment portal to make sure that a charge went through with those same last 4 digits. If a charge did go through and the machine software tells us the product did not vend, we will refund your card directly. The credit will appear on your credit card in 2-3 days or sooner.
Contact us via our Refund Request page and fill out ALL the fields to request a refund. We will make sure that you are reimbursed. Most of our locations can reimburse you the next day, but first we have to the transaction via our online portal and verify with our machine software that your item did not dispense.
