Vending machines may place a temporary authorization HOLD (typically $5 or more) on your debit or credit card to verify available funds. This HOLD amount will be updated to reflect the actual transaction amount within 24-72 hours depending on your bank. Your final charge will only be for items vended. Any questions regarding your bank’s policy on ‘account holds’ should be directed to your bank.
Contact us via our Refund Request page and fill out ALL the fields to request a refund. We will need the last 4 digits of your credit card so we can check our payment portal to make sure that a charge went through with those same last 4 digits. If a charge did go through and the machine software tells us the product did not vend, we will refund your card directly. The credit will appear on your credit card in 2-3 days or sooner.
Contact us via our Refund Request page and fill out ALL the fields to request a refund. We will make sure that you are reimbursed. Most of our locations can reimburse you the next day, but first we have to the transaction via our online portal and verify with our machine software that your item did not dispense.
